Shipping Policy

Effective Date: July 29, 2026

This Shipping Policy explains how THUNDER processes and delivers orders placed through our website.

1. Order Processing

– Orders are processed within 1–2 business days after payment confirmation or successful order verification.
– Orders placed on weekends or public holidays will be processed on the next business day.
– Processing times are estimates and may vary during peak periods or promotional events.

2. Shipping Coverage

– THUNDER currently ships products throughout Pakistan.
– Delivery to certain remote or restricted areas may require additional transit time or may not be available.

3. Delivery Time

– Estimated delivery time is 2–7 business days, depending on the delivery location.
– Delivery times are estimates only and are not guaranteed.
– Delays caused by courier services, weather conditions, public holidays, customs (where applicable), or other circumstances beyond our control may occur.

4. Shipping Charges

– Shipping charges, if applicable, will be clearly displayed during checkout before your order is confirmed.
– THUNDER may offer free shipping on selected products or promotional campaigns at its sole discretion.

5. Order Tracking

– Where available, tracking information will be provided after your order has been dispatched.
– Customers are responsible for monitoring shipment progress using the tracking details provided.

6. Customer Responsibilities

– Customers must provide accurate shipping, billing, and contact information.
– THUNDER is not responsible for delays, failed deliveries, or additional costs resulting from incorrect or incomplete information supplied by the customer.

7. Delivery Issues

– If an order is received damaged, defective, or incomplete, customers should notify THUNDER within 48 hours of delivery and provide supporting photographs where requested.
– Claims submitted after this period may not be eligible for review.

8. Order Changes & Cancellation

– Orders may be modified or canceled only before dispatch.
– Once an order has been shipped, it cannot be canceled and will instead be subject to the Return & Refund Policy, where applicable.

9. Data Protection

– Personal information collected for shipping purposes is processed in accordance with our Privacy Policy and applicable data protection laws, including the General Data Protection Regulation (GDPR), where applicable.
– Customer information is shared only with trusted logistics and delivery partners to fulfill and deliver orders.

10. Limitation of Liability

– THUNDER shall not be liable for delivery delays or failures caused by events beyond its reasonable control, including courier disruptions, natural disasters, strikes, or government actions.

11. Changes to This Policy

– THUNDER reserves the right to amend this Shipping Policy at any time. Updated versions will be published on this page with a revised Effective Date.

12. Contact

– For any shipping-related questions or concerns, please contact THUNDER through the contact information provided on our website.