Privacy Policy
Effective Date: July 29, 2026
THUNDER (“we,” “our,” or “us”) is committed to protecting your privacy and ensuring that your personal data is processed securely, fairly, and transparently. This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you use our website or purchase our products.
1. Information We Collect
We may collect the following categories of personal information:
– Name
– Email address
– Phone number
– Billing and shipping address
– Payment information (processed securely by authorized payment providers)
– IP address, browser type, device information, and website usage data
– Account information (if you create an account)
– Information submitted through contact forms, customer support, or warranty requests
2. How We Use Your Information
We use your personal information to:
– Process and deliver your orders.
– Manage payments and billing.
– Provide customer support and warranty services.
– Communicate order updates and important service notifications.
– Improve our website, products, and customer experience.
– Detect and prevent fraud or unauthorized activity.
– Comply with legal and regulatory obligations.
– Send promotional communications where you have given consent or where otherwise permitted by law.
3. Legal Basis for Processing (GDPR)
Where the GDPR applies, we process your personal data on one or more of the following legal bases:
– Your consent.
– Performance of a contract with you.
– Compliance with legal obligations.
– Our legitimate business interests, provided they do not override your rights and freedoms.
4. Data Sharing
We do not sell or rent your personal information.
We may share your information only with:
– Payment service providers.
– Courier and logistics partners.
– Website hosting and IT service providers.
– Analytics and marketing service providers (where applicable).
– Government or legal authorities when required by law.
All third parties are expected to process your information securely and only for authorized purposes.
5. International Data Transfers
Where your personal information is transferred outside your country, THUNDER will take appropriate measures to ensure your data receives an adequate level of protection in accordance with applicable data protection laws.
6. Data Retention
We retain your personal information only for as long as necessary to:
– Fulfill your orders.
– Provide warranty and customer support.
– Meet legal, tax, and accounting obligations.
– Resolve disputes and enforce our agreements.
When personal data is no longer required, it will be securely deleted or anonymized where reasonably practicable.
7. Your Privacy Rights
Where applicable, you may have the right to:
– Access your personal information.
– Correct inaccurate or incomplete information.
– Request deletion of your personal information.
– Restrict or object to certain processing activities.
– Withdraw consent at any time where processing is based on consent.
– Request a portable copy of your personal data.
– Lodge a complaint with the relevant data protection authority.
To exercise these rights, please contact us using the contact details available on our website.
8. Cookies & Tracking Technologies
We use cookies and similar technologies to improve website functionality, analyze website traffic, remember user preferences, and support marketing activities. For more information, please refer to our Cookie Policy.
9. Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, loss, misuse, alteration, or disclosure. However, no method of electronic transmission or storage is completely secure.
10. Children’s Privacy
Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children.
11. Third-Party Websites
Our website may contain links to third-party websites. THUNDER is not responsible for the privacy practices, content, or security of those websites.
12. Changes to This Privacy Policy
THUNDER may update this Privacy Policy from time to time. Any changes will be published on this page with a revised Effective Date.
13. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact THUNDER using the contact information provided on our website.